Seasonal IT Support Specialist

6 days ago


Plainfield, New Jersey, United States Brooksource Full time
IT Support Technician Opportunity

Brooksource is seeking a skilled IT Support Technician to join our team for the upcoming holiday season. As a key member of our technical support team, you will play a critical role in providing timely and accurate support to our clients.

Key Responsibilities:

  • Resolve first-level service calls in a professional and timely manner.
  • Assist in the investigation of issues and deliver an appropriate remedy and response.
  • Respond to identified performance issues.
  • Follow established operational processes and procedures.
  • Evaluate documents, prioritize, and resolve support calls.
  • Maintain knowledge of production system resolution procedures.
  • Log and track issues using an automated Service Management System.

System Support:

  • Monitor system activity and inform the team and manager of any perceived trends.
  • Create and monitor vendor service calls.
  • Develop an understanding and knowledge of the operating environments, policies, and procedures.
  • Perform routine and regular preventative maintenance.
  • Provide supporting development and maintenance of operational procedures.

Devices Used in Client Environment:

  • Windows PCs and laptops
  • Windows tablets
  • Touchscreen monitors
  • Zebra TC8000s and WT6000s with RS5000 ring scanners
  • HP printers
  • Zebra and Datamax label printers
  • In-building network hardware and APs (Cisco)
  • Bluetooth and tethered hand scanners
  • Chromebox thin clients
  • Android tablets

Requirements:

  • 1-year IT troubleshooting experience (or equivalent educational coursework/certification programs)
  • Excellent problem-solving skills
  • Basic technical understanding of hardware, software, and networking systems
  • Ability to work as part of a team and independently
  • Excellent communication and organization skills

About Brooksource:

Brooksource provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.



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