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IT Support Professional

2 months ago


Plainfield, New Jersey, United States Brooksource Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Brooksource. As an IT Support Professional, you will be responsible for providing top-notch technical support to our clients, ensuring their computer systems and networks are running smoothly and efficiently.

Key Responsibilities
  • Incident Resolution
    • Resolve technical issues in a timely and professional manner.
    • Investigate and troubleshoot problems, and provide effective solutions.
    • Respond to technical performance issues and ensure prompt resolution.
    • Follow established operational processes and procedures, and utilize available Enterprise tools.
    • Evaluate technical documents, prioritize, and resolve support calls.
    • Maintain knowledge of production system resolution procedures by reviewing new or updated knowledgebase entries.
    • Log and track issues using an automated Service Management System.
    • Interact and collaborate with various corporate departments and store personnel.
  • System Support
    • Monitor system activity and inform team and manager of any perceived trends, positive or negative, in calls being received.
    • Create and monitor vendor service calls.
    • Develop an understanding and knowledge of the operating environments, policies, and procedures.
    • Perform routine and regular preventative maintenance.
    • Provide support in development and maintenance of operational procedures.
    • Accept, set up, and test new hardware, peripherals, and software.
    • Adhere to procedural and security standards.
    • Administer asset inventory management.
  • Devices Used
    • Windows PCs and Laptops
    • HP Printers
    • Windows Tablets
    • Zebra & Datamax Label Printers
    • Touchscreen Monitors
    • In-building Network Hardware & APs (Cisco)
    • Zebra TC8000s and WT6000s
    • Bluetooth and Tethered Hand Scanners w/RS5000 Ring Scanners
    • Chromebox Thin Clients
    • Android Tablets
    Requirements
    • Excellent problem-solving skills
    • Basic technical understanding of various hardware, software, and networking systems
    • Ability to work as part of a team as well as independently
    • Excellent communication and organization skills