Highly Skilled Food and Beverage Service Professional Wanted
5 days ago
Overview:
AccorHotel is seeking a highly skilled Food and Beverage Guest Experience Agent to join our team. As a key member of the Food and Beverage department, you will be responsible for delivering exceptional guest experiences through diligent arrival preparation, dining experience post visit, and daily operations of the restaurant seating.
About the Role:
This role requires a professional with excellent communication and organizational skills, strong interpersonal and problem-solving abilities, and high levels of responsibility and reliability. The successful candidate will have previous service experience, preferably in a fast-paced environment, and proficiency in Point of Sale Systems.
Key Responsibilities:
- Consistently offer a professional, friendly greeting and engaging service
- Understand all colleagues' tasks in the outlet and assist with booking, modifying, and cancelling reservations
- Collect, file, distribute, and answer guest feedback and questions
- Maintain knowledge of all menu items, garnishes, contents, and preparation methods and assist guests regarding food and beverage menu items in an informative and helpful way
- Build rapport with VIPs, distinguished visitors, encourage feedback throughout their experience
- Assist with maintaining menus, ensuring all guest challenges are entered into their respective guest profiles, and performing coat check responsibilities
- Foster a positive and efficient work environment by following outlet policies, procedures, and service standards, as well as safety and sanitation policies when handling food and beverage
- Participate in daily briefings and meetings, complete projects in a timely manner, and contribute to creating personalized and creative experiences for guests to elevate their experience
Qualifications:
- Previous service experience in a fast-paced environment is an asset
- Previous Point of Sale System experience is an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities
- High levels of responsibility and reliability
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Salary: $35.00 per hour
About AccorHotel: We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life. By joining us, you can continue to explore Accor's limitless possibilities.
How to Apply: Please submit your application, highlighting your relevant experience and qualifications. We look forward to reviewing your application.
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