Customer Service Representative II

4 days ago

Livermore, California, United States Abbott Laboratories Full time
About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.

Job Summary

We are seeking a highly skilled Customer Service Specialist to join our team at Abbott. As a Customer Service Specialist, you will be responsible for handling inbound and outbound calls in a fast-paced, high-volume call center. You will interact with customers to assist with demographic, member plan and physician changes, as well as collecting results and creating supply orders.

Key Responsibilities
  • Handle inbound and outbound customer calls in a timely and professional manner.
  • Collect, receive, and record INR results from customers.
  • Utilize call scripting provided when conducting patient phone calls.
  • Contact physicians for INR results based on clinic's reporting preferences and as outlined by Acelis Connected Health policies and procedures.
  • Monitor and assist customers with adherence to prescribed test frequency.
  • Promote use of digital platforms and provide assistance in their use.
  • Demonstrate knowledge of products used to obtain INR results and provide assistance to customers, as applicable.
  • Responsible for time management, adherence to schedule and attendance.
  • Follow all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements.
Requirements
  • High School diploma or equivalent.
  • 1-2 years of high call volume call center experience.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office programs and smart devices.
  • Versatility, flexibility, and willingness to work within constantly changing priorities.
Preferred Qualifications
  • 2+ years of experience in high call volume call center.
  • 2+ years of experience in a clinical environment.
  • Associate's degree.
Physical Requirements
  • Ability to work sitting down for extended periods of time.
  • Ability to work with computer and multiple computer screens for extended periods of time.
  • No lifting over 10 pounds required without assistance.
What We Offer

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO.
  • An excellent retirement savings plan with high employer contribution.
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Apply Now

Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

The base pay for this position is $23.90 – $47.80 per hour. In specific locations, the pay range may vary from the range posted.

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