Customer Experience Strategist

2 weeks ago


Westerville, Ohio, United States Syneos Health inVentiv Health Commercial LLC Full time
Job Title: Director, CX Strategist

About the Role:

We are seeking a highly skilled Customer Experience Strategist to join our team at Syneos Health. As a key member of our integrated strategy team, you will be responsible for developing and executing customer experience strategies that drive business growth and improve customer engagement.

Key Responsibilities:

* Develop and execute customer experience strategies that align with business objectives
* Collaborate with cross-functional teams to design and implement customer experience initiatives
* Conduct customer research and analysis to inform strategy development
* Develop and maintain customer journey maps and personas
* Work with stakeholders to identify and prioritize customer experience improvement opportunities

Requirements:

* 8+ years of experience in customer experience strategy or a related field
* Strong understanding of customer experience principles and practices
* Excellent communication and project management skills
* Ability to work in a fast-paced environment and prioritize multiple projects

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

How to Apply:

If you are a motivated and experienced customer experience professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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