Employee Relations Specialist

3 days ago

Memphis, Tennessee, United States Southern Roofing & Renovations Full time
Job Summary:

The Employee Relations Manager plays a critical role in fostering a positive and productive work environment by managing employee relations, overseeing unemployment administration, conducting investigations, and supporting full-cycle performance management. This includes employee and manager feedback coaching or support, coaching or support related to corrective actions and other formal actions related to performance and employment.

Key Responsibilities:
  • Manage the unemployment claims process, including documentation, appeals, and audits to ensure compliance with state regulations.
  • Collaborate with HR and management to prepare necessary information for unemployment hearings.
  • Analyze unemployment trends and recommend strategies to mitigate costs.
  • Conduct thorough and impartial investigations into employee complaints, grievances, and workplace incidents.
  • Document findings and prepare reports to present to HR leadership and management.
  • Recommend appropriate actions based on investigation outcomes, ensuring compliance with company policies and labor laws.
  • Oversee the performance management process, including goal setting, performance evaluations, and development plans.
  • Provide guidance to managers on effective performance management practices, including coaching and feedback techniques.
  • Assist in the development and implementation of performance improvement plans as needed.
  • Collaborate with HR leadership to develop and implement employee engagement initiatives aimed at improving morale and job satisfaction.
  • Analyze employee feedback and retention metrics to identify areas for improvement and develop targeted action plans.
  • Support programs and activities designed to enhance employee engagement and reduce turnover.
  • Develop, update, and communicate employee relations policies and procedures in line with best practices and legal requirements.
  • Ensure compliance with labor laws and regulations, providing guidance and support to management and employees on HR-related issues.
  • Conduct training sessions for managers and employees on employee relations topics, conflict resolution, and performance management.
  • Foster a positive workplace culture by promoting open communication and addressing employee concerns.
Company-Wide Expectations:
  • Adheres to the SNR Global, LLC code of conduct and all policies, procedures, and protocols.
  • Demonstrates and maintains a high degree of professionalism.
  • Takes action to support the organization's commitment to equity, diversity, and inclusion.
  • Supports and acts in accordance with the organization's customer service standards.
  • Values continuous learning and seeks ongoing training and development.
Supervisory Responsibilities:

No supervisory responsibilities.

Education and Experience:

A Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent amount of experience; Master's degree or HR certification (e.g., SHRM-CP, PHR) preferred.

Minimum of 5 years of experience in employee relations or HR management, with a strong focus on performance management, investigations, and conflict resolution.

Skills:
  • Knowledge of employment laws and regulations, with experience in unemployment administration.
  • Excellent interpersonal and communication skills, with the ability to build rapport and trust with employees and management.
  • Strong analytical, systems thinking, and problem-solving skills, with a proactive approach to identifying and addressing issues.
  • Ability to handle sensitive information with confidentiality and discretion.
  • Change Management techniques.
  • Proficient in Microsoft office suites.
Working Conditions:
  • Office environment with a standard workweek (may include occasional overtime).
  • Potential for remote work, depending on company policies.
  • Up to 30% travel required.

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