Retail Service Director
3 weeks ago
Midas is a leading provider of automotive services, with a commitment to excellence and customer satisfaction.
Job DescriptionWe are seeking a highly skilled Retail Service Director to join our team at Midas. As a key member of our operations, you will be responsible for managing and directing all automotive and general service technicians in the shop.
Your primary focus will be on building customer loyalty while maintaining shop profitability goals, as well as recruiting, hiring, training, motivating, and evaluating team members.
The successful candidate will have excellent leadership skills, a proven track record in managing teams, and a passion for delivering exceptional customer experiences.
The salary for this position is estimated to be around $90,000 - $120,000 per year, depending on location and experience.
Key Responsibilities- Lead a team of automotive and general service technicians
- Develop and implement strategies to improve customer satisfaction and loyalty
- Manage shop operations to meet or exceed profitability targets
- Recruit, hire, train, motivate, evaluate, and develop team members
- Proven leadership and management experience in a retail or service industry
- Excellent communication and interpersonal skills
- Ability to build strong relationships with customers and team members
- Knowledge of automotive and general service procedures
- Competitive salary range
- Ongoing training and development opportunities
- A supportive and dynamic work environment
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