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Automotive Customer Service Specialist
2 months ago
Ourisman Automotive is in search of a dedicated Service Advisor to enhance our team. Ourisman Toyota of Richmond boasts a bustling, family-friendly Service Department. We are looking for a skilled Service Advisor to join our ranks.
Are you enthusiastic about assisting customers? Do you approach challenges with a fresh perspective? Do you aim for excellence in service delivery rather than adhering to traditional methods? If you consider hospitality a fundamental aspect of providing outstanding service, then you might be the perfect fit for the Ourisman Team.
About Our Company
Founded in 1921 by Benjamin Ourisman, our automotive group has expanded significantly since its inception. Ourisman Chevrolet was once the largest auto dealership in the United States during World War II.
Today, the Ourisman Automotive Group operates over 17 locations and remains under the stewardship of the fourth generation of the Ourisman family.
Mr. Ourisman's commitment to customer satisfaction has established a high standard: "Every customer must leave completely satisfied, every time. We strive to ensure they return, and we will do whatever it takes to achieve that goal."What We Provide
- Expected earnings ranging from $50,000 to $100,000
- Competitive salary structure
- Opportunities for career advancement
- Mentorship initiatives
- Comprehensive training programs
- Health benefits including Medical, Dental, and Vision
- Life and Disability insurance
- 401(k) retirement plan
- Paid time off
- Discounts on products and services
Key Responsibilities
- Ensure a seamless and enjoyable service experience for our clients
- Manage the flow of the Drive Lane
- Deliver exceptional concierge support for all customer inquiries, whether via phone, text, email, or in-person
- Act as the intermediary between our clients and technicians
- Take personal responsibility for the customer experience, treating each individual as you would a family member
- Guarantee that every client receives fair and courteous service, always striving to assist them in finding the best solutions
Qualifications
- Friendly demeanor
- Strong organizational skills
- Team-oriented mindset
- Excellent communication abilities
- Effective time management skills
- Proficient with technology
- Professional and well-groomed appearance
- Clean driving record
- Willingness to undergo a pre-employment background check
