Data Scientist, Contact Center AI

6 days ago


Atlanta, Georgia, United States Home Depot Full time
Contact Center AI Team Member

The Contact Center AI team is responsible for developing and executing a comprehensive self-service roadmap that utilizes AI to enhance and modernize customer interactions across chat, SMS, and IVR channels. As a Data Scientist, you will apply advanced analytics methods and algorithms for identifying trends and providing business solutions. This role is expected to present insights and recommendations to non-technical audiences and explain the benefits and impacts of the recommended solutions.

Key Responsibilities:

Design and develop algorithms and models to use against large datasets to create business insights
Participate in large data analytics project teams by serving as a technical lead for analytics projects
Execute tasks with high levels of efficiency and quality
Make appropriate selection, utilization, and interpretation of advanced analytical methodologies

Requirements:

Masters or PhD in a quantitative field (Computer Science, Math, Statistics, etc.)
Working knowledge of Microsoft Excel and Power Point
Proficient in a modern scripting language (preferably Python)
Proficient running queries against data (preferably with Google BigQuery or SQL)

What We Offer:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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