Data Scientist, Contact Center AI Specialist

4 weeks ago

Atlanta, Georgia, United States Home Depot Full time

The Contact Center AI team at Home Depot is responsible for developing and executing a comprehensive self-service roadmap that utilizes AI to enhance and modernize customer interactions across chat, SMS, and IVR channels.

The Data Scientist is responsible for supporting data science initiatives that drive business profitability, increased efficiencies, and improved customer experience.

Data Scientists are also responsible for ensuring that developed codes are documented into a library of reusable algorithms.

Based on the specific data science team, this role would need to be knowledgeable in one or more data science specializations, such as optimization, computer vision, recommendation, search, or NLP.

As a Data Scientist, you will apply advanced analytics methods and algorithms for identifying trends and providing business solutions.

In addition, Data Scientists collaborate with business partners and cross-functional teams, requiring effective communication skills, building relationships, and focus on understanding the overall business area being supported.

Key responsibilities include participating in large data analytics project teams, serving as a technical lead for analytics projects, leading small projects, and working independently on solution development.

Additionally, Data Scientists execute tasks with high levels of efficiency and quality, prepare reports, updates, and/or presentations related to project progress, and clearly communicate the impacts of recommendations to drive alignment and appropriate implementation.

Furthermore, Data Scientists work with project teams and business partners to determine project goals and objectives.

Key skills and qualifications include a Master's or PhD in a quantitative field, working knowledge of Microsoft Excel and PowerPoint, proficiency in a modern scripting language (preferably Python), and experience with text classification, sentiment analysis, entity recognition, and language modeling.

Hands-on experience with building and fine-tuning generative models like GPT, BERT, and LSTM for crafting natural, context-aware conversational responses is also required.

The ability to design, implement, and measure the performance of chatbots and virtual assistants, ensuring they provide accurate and helpful responses, is a key aspect of this role.

At Home Depot, we are committed to building strong customer relationships and delivering customer-centric solutions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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