Patient Service Representative

4 weeks ago


Parker, Colorado, United States Health Images Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Health Images. As a Patient Service Representative, you will be responsible for providing exceptional customer service to our patients, ensuring a positive and efficient experience from check-in to check-out.

Key Responsibilities
  • Answer inbound calls and provide a friendly and warm greeting to all patients and/or providers.
  • Check scheduled patients in/out and ensure proper documentation is received from the patient.
  • Collect co-pays, co-insurance, and deductible if necessary.
  • Listen and resolve patient, provider, and any customer complaints.
  • Ensure accurate data entry for patient registration.
  • Assist with medical records as needed.
  • Manage eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
  • Stay abreast of known carrier-related issues and identify carrier-specific concerns.
  • Monitor schedule and ensure all data, attachments, history, etc. have been done before the exam is completed.
  • Facilitate no-show appointments (calling patients, cancelling, rescheduling).
  • Reschedule and cancel appointments as needed/directed (receives incoming/outgoing calls to patients).
  • Monitor waiting room to avoid extended wait time and assist patients as needed.
  • Request orders and process new/same-day requests.
  • Request all patients complete a satisfaction survey after their exam.
Requirements
  • One plus year of experience providing exceptional customer service - healthcare environment preferred.
  • Detail-oriented, self-motivated, a problem solver, and a team player.
  • Ability to navigate multiple computer screens and browsers quickly and accurately.
  • Ability to excel in a very fast-paced team environment.
  • Ability to continuously "exceed" company and customer expectations.
  • Strong communication skills and professional demeanor.
Benefits
  • Company Matched 401k Plan.
  • Employee Stock Ownership Plan.
  • Paid Time Off + Paid Holidays.
  • Employee Assistance Program.


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