Patient Service Representative
4 weeks ago
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Health Images. As a Patient Service Representative, you will be responsible for providing exceptional customer service to our patients, ensuring a positive and efficient experience from check-in to check-out.
Key Responsibilities- Answer inbound calls and provide a friendly and warm greeting to all patients and/or providers.
- Check scheduled patients in/out and ensure proper documentation is received from the patient.
- Collect co-pays, co-insurance, and deductible if necessary.
- Listen and resolve patient, provider, and any customer complaints.
- Ensure accurate data entry for patient registration.
- Assist with medical records as needed.
- Manage eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
- Stay abreast of known carrier-related issues and identify carrier-specific concerns.
- Monitor schedule and ensure all data, attachments, history, etc. have been done before the exam is completed.
- Facilitate no-show appointments (calling patients, cancelling, rescheduling).
- Reschedule and cancel appointments as needed/directed (receives incoming/outgoing calls to patients).
- Monitor waiting room to avoid extended wait time and assist patients as needed.
- Request orders and process new/same-day requests.
- Request all patients complete a satisfaction survey after their exam.
- One plus year of experience providing exceptional customer service - healthcare environment preferred.
- Detail-oriented, self-motivated, a problem solver, and a team player.
- Ability to navigate multiple computer screens and browsers quickly and accurately.
- Ability to excel in a very fast-paced team environment.
- Ability to continuously "exceed" company and customer expectations.
- Strong communication skills and professional demeanor.
- Company Matched 401k Plan.
- Employee Stock Ownership Plan.
- Paid Time Off + Paid Holidays.
- Employee Assistance Program.
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