Insurance Claims Representative

3 weeks ago


Marion, Indiana, United States United Farm Family Mutual Insurance Company Full time
Job Description:

We are seeking a skilled Insurance Claims Representative to join our team at United Farm Family Mutual Insurance Company. In this role, you will interact directly with customers to provide product and service information, support sales and marketing efforts, and resolve customer complaints in a timely and professional manner.

Key Responsibilities:
  • Provide excellent customer service by responding to inquiries, resolving issues, and escalating complex problems to management when necessary.
  • Assist agents with office operations, including scheduling appointments, quoting insurance, and answering calls.
  • Determine the best method to resolve problems to ensure customer satisfaction and adherence to company policies.
  • Collaborate with other departments to coordinate problem resolution.
Requirements for Success:
  • A High School diploma or equivalent is required. A Property and Casualty insurance license within the first two years of employment is also necessary.
  • Prior insurance experience, particularly in claims, is highly beneficial.
  • You must possess strong communication skills to convey complex ideas to diverse audiences.
  • A basic understanding of mathematical concepts is essential for performing transactions accurately.
  • Fine attention to detail and accuracy are crucial in this role.
Benefits:
  • An organization that values work-life balance
  • Paid Vacation/Sick Leave
  • 401K w/ Match
  • Potential for a yearly bonus with a possible payout of up to 20% of the salary
  • Contests and Incentives
  • Negotiable pay based on level of experience
  • Collaborate in a team environment
Estimated Salary:

$45,000 - $55,000 per year, depending on experience.

About Us:

At United Farm Family Mutual Insurance Company, we prioritize providing exceptional service to our customers while maintaining a collaborative team environment. Our employees enjoy benefits such as paid vacation/sick leave, 401K matching, and potential bonuses.



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