Site Operations Manager

4 weeks ago


Renton, Washington, United States Ricoh Americas Corporation Full time
Job Summary

We are seeking a highly skilled and experienced Site Operations Manager to join our team at Ricoh Americas Corporation. As a Site Operations Manager, you will be responsible for the daily operations of a small-site, including managing a team of employees, overseeing facility-related issues, and ensuring customer service level expectations are met.

Key Responsibilities:

  • Manage daily operations of a mail room, copy center, or scanning facility
  • Supervise a team of employees, including job assignment, scheduling, and mandatory break times
  • Report and escalate facility-related issues to assigned leadership
  • Act as a go-to person for customer issues and contract compliance
  • Train and develop assigned staff
  • Handle formal contact with customers on a daily basis
  • Implement and manage RICOH Service Excellence programs
  • Analyze problems with minimum guidance and manage resolution
  • Understand contractual Service Level Agreements and track progress
  • Execute and report compliance and performance improvement measures

Requirements:

  • High school or GED required
  • 2+ years of experience in a related field (B2B and/or technical)
  • Previous training experience strongly preferred
  • Previous 2+ years customer-facing work experience required
  • Demonstrated proficient knowledge and understanding of technology

Working Conditions:

Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. Some physical effort required, including walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs.



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