Site Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Site Operations Manager to join our team at Ricoh Americas Corporation. As a Site Operations Manager, you will be responsible for the daily operations of a small-site, including managing a team of employees, overseeing facility-related issues, and ensuring customer service level expectations are met.
Key Responsibilities:
- Manage daily operations of a mail room, copy center, or scanning facility
- Supervise a team of employees, including job assignment, scheduling, and mandatory break times
- Report and escalate facility-related issues to assigned leadership
- Act as a go-to person for customer issues and contract compliance
- Train and develop assigned staff
- Handle formal contact with customers on a daily basis
- Implement and manage RICOH Service Excellence programs
- Analyze problems with minimum guidance and manage resolution
- Understand contractual Service Level Agreements and track progress
- Execute and report compliance and performance improvement measures
Requirements:
- High school or GED required
- 2+ years of experience in a related field (B2B and/or technical)
- Previous training experience strongly preferred
- Previous 2+ years customer-facing work experience required
- Demonstrated proficient knowledge and understanding of technology
Working Conditions:
Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. Some physical effort required, including walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs.
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Multi-Site Community Manager Position
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Warehouse Operations Manager
1 month ago
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Account Manager
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Bilingual Assistant Manager
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Bilingual Assistant Manager
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