Loan Servicing Supervisor

1 week ago


Somerville, Massachusetts, United States Naveo Credit Union Full time
About Naveo Credit Union

Naveo Credit Union is a not-for-profit financial institution dedicated to serving its members as partners, guiding them towards their financial goals. We embrace their personalities, cultures, and ambitions, tailoring our services to fit their needs and creating a financial plan that matches up with their current and future goals.

Job Summary

We are seeking a highly skilled Loan Servicing Supervisor to join our team. The successful candidate will be responsible for overseeing the loan servicing operations, ensuring compliance with regulatory requirements, and providing exceptional service to our members.

Key Responsibilities
  • Manage loan servicing staff, complete annual employee performance evaluations, and provide guidance and direct supervision throughout the year.
  • Assign workflow and responsible for completion of projects while delegating and training staff to handle same.
  • Develop and implement system control changes as directed for final resolution or development of loan product.
  • Conduct annual Escrow Analysis of member accounts to ensure compliance with Federal and State escrow handling rules and regulations.
  • Interact with third party providers to ensure timely and accurate payment of member property taxes and/or insurance policy premiums.
  • Ensure payment of invoices to third party vendors for insurances sold by Naveo and for vendors providing lien perfection services.
  • Assist staff in the maintenance of higher-level account corrections and ensure quality control steps are implemented.
  • Handle ADV Reponses through E-Oscar.
  • Prepare reports for management and ad hoc reports as requested.
  • Oversee and review the on-boarding of new loans on loan servicing system and final disbursement and reconciliation to Naveo general ledger system.
  • Reviews and/or prepares all requests for lien release and discharges to ensure loan has paid-off with collectable funds and in appropriate fashion.
  • Resolves loan discrepancies on monthly/daily basis
  • Ensures all loan modifications contain authorized approvals and maintenance is completed on the system of record and communicated to the member.
  • Serves as primary contact with investors and partners in reporting monthly activity of sold and participated loans, and reviews/reconciles reports covering loans bought or participations purchased from other institutions.
  • Prepare loan files for monthly review by Credit Committee and prepares Credit Committee Minutes, assists in creation of Call Reports.
  • Keeps up to date on State and Federal laws/regulations related to loan servicing.
  • Assume other responsibilities as may be assigned from time to time to advance the department objectives.


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