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Senior Business Operations Coordinator

1 month ago

Cincinnati, Ohio, United States Ameritas Full time
Job Overview

Ameritas is an insurance, financial services and employee benefits provider with a purpose of fulfilling life. We help people invest in themselves by offering trusted financial products and advice.

This role will provide administrative support for the business line by indexing additional documents and inputting various transactions to accurately submit applications into administration systems for all policy/plan types. The incumbent is responsible for providing service and communicating to policyholders, associates in field offices, agents/brokers, strategic alliances, and other partners.

About the Role

Estimated Salary Range: $50,000 - $65,000 per year

This hybrid role working partially in-office and partially from home requires a strong willingness to learn new information about the systems used for the job, including the ability to effectively use software programs required for completing the workload assigned.

The ideal candidate will have basic product knowledge, be able to work independently, demonstrate prioritization and organizational skills, and meet deadlines, turnaround time standards, and production requirements for responding to customer service needs.

Responsibilities
  • Responds to internal/external communications to research inquiries and problems and provides a response through written and oral communication.
  • Exhibits a willingness to learn new information about the systems used for the job including the ability to effectively use the software programs required for completing the workload assigned.
  • Has basic product knowledge and is able to work independently. Demonstrates prioritization and organizational skills by appropriately managing multiple tasks within established time service standards.
  • Reviews and processes a wide range of transactions in appropriate administrative systems for all products/plans.
  • Meet deadlines, turnaround time standards, and production requirements for responding to customer service needs.
  • Supports a team environment by putting the success of the team above own self interests, being open and objective when considering other's views, offering assistance and support to co-workers, working cooperatively in group situations, and continually contributing to a positive team environment.
  • Makes informed decisions, within defined limits, to resolve customer service issues.
  • Shows ability to react to change in a productive and positive manner.
Requirements
  • H.S. Diploma or GED required
  • 0-2 years of related experience required
Benefits
  • 401(k) Retirement Plan with company match and quarterly contribution
  • Tuition Reimbursement and Assistance
  • Incentive Program Bonuses
  • Competitive Pay
  • Flexible Hybrid Work
  • Thrive Days - Personal time off
  • Paid time off (PTO)
  • Health Benefits: Medical, Dental, Vision
  • Health Savings Account (HSA) with employer contribution
  • Well-being programs with financial rewards
  • Employee Assistance Program (EAP)
  • Professional development programs
  • Leadership development programs
  • Employee Resource Groups
  • StrengthsFinder Program
Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.