Technical Support Specialist

6 days ago


Plainsboro, New Jersey, United States Smart IMS Full time

About the Role:

Smart IMS seeks a highly skilled Technical Support Specialist to join our team. As a key member of our client solutions department, you will be responsible for providing exceptional technical support and assistance to our clients.

Key Responsibilities:

  • Installation and Configuration: Install and configure various software applications, including Microsoft Office and Java compilers, ensuring seamless integration with existing systems.
  • User Profile Management: Create, modify, and delete user accounts in Active Directory and Exchange servers, streamlining access control and security measures.
  • Desktop Support and Troubleshooting: Provide top-notch technical support for hardware, software, and networking issues, utilizing expertise in PC hardware components and troubleshooting techniques.
  • Antivirus and EDR Maintenance: Install, configure, and maintain antivirus and endpoint detection and response (EDR) systems to ensure robust security and data protection.
  • Helpdesk Knowledgebase Creation: Develop and maintain an extensive helpdesk knowledgebase, documenting best practices and solutions to common technical issues.
  • IT Orientations and Training: Deliver comprehensive IT orientations and training sessions to users, focusing on AutoPilot tools and other essential technologies.
  • Equipment Preparation: Ensure that computers and printers are fully functional and ready for use, guaranteeing a seamless experience for clients.

Requirements and Qualifications:

  • Education: Bachelor's degree in computer science, information systems, engineering, or a related field.
  • Experience: Minimum 3 years of experience in a similar role.
  • Communication Skills: Excellent written and verbal communication skills, enabling effective collaboration with remote teams and clients.
  • Travel Requirements: Willingness to travel to client locations within the US as necessary.

Benefits and Salary:

The estimated salary for this position is $85,000 per year, reflecting the level of expertise required and the importance of the role in delivering exceptional client support.



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