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Community Engagement Specialist

2 months ago

Dallas, Texas, United States Downtown Dallas Full time

Position Overview

The Community Engagement Specialist plays a vital role in the Downtown Dallas outreach initiative.

This position focuses on interacting with individuals facing homelessness, delivering critical services, and linking them to further resources to facilitate their transition into secure housing while addressing the root causes of their situation.


Key Responsibilities

  • Connect with individuals experiencing homelessness in the community through direct outreach and collaboration with service organizations, ensuring they are linked with case managers or relevant service providers.
  • Support the outreach coordinator and assistant manager in organizing the activities of the outreach team.
  • Maintain precise records and data collection using mobile tracking systems for all interactions with homeless individuals.
  • Direct individuals to suitable community resources and support services.
  • Conduct follow-up visits to verify that individuals are receiving the necessary assistance and support.
  • Build trust and rapport with homeless individuals to understand their needs through a Housing First approach.
  • Refer individuals to agencies and shelters that align with their specific needs.
  • Participate in weekly and monthly outreach meetings as required.
  • Perform additional tasks as assigned.
Requirements

Education and Experience

  • High School diploma or GED equivalent.
  • At least one year of experience in homeless services, outreach, or a related area.
  • Strong interpersonal and communication skills.
  • Ability to work both independently and collaboratively within a team.

Essential Skills

Communication Proficiency:
Effective verbal and written communication skills are essential for engaging with homeless individuals, community partners, and team members, ensuring information is conveyed with empathy and respect.

Interpersonal Abilities:
Building rapport and trust with homeless individuals to provide effective assistance while collaborating with diverse groups, including colleagues and community members.

Problem-Solving Skills:
Identifying challenges faced by homeless individuals and determining appropriate solutions or referrals, demonstrating critical thinking and informed decision-making in urgent situations.

Knowledge of Social Services:
Understanding the social service landscape and available resources to support homeless individuals, along with familiarity with the challenges associated with homelessness, such as mental health and substance abuse issues.

Crisis Management Skills:
Effectively managing and de-escalating crises with calmness and efficiency, including training in crisis intervention techniques.

Adaptability:
Flexibility to operate in various environments and adjust to changing circumstances, demonstrating resilience in the face of the emotional and physical demands of outreach work.

Ethical Standards:
Maintaining a strong moral compass, ensuring confidentiality and respect in all interactions, and adhering to professional standards and organizational policies.

Team Collaboration:
Working effectively within a team to foster a positive and supportive work environment, collaborating with other service providers and community partners.

Organizational Skills:
Efficiently managing time and resources to meet the demands of the role while maintaining accurate and timely records of interactions and services provided.

Self-Awareness and Management:
Recognizing personal strengths, weaknesses, and boundaries, with the ability to seek supervision and support for self-care to manage work-related stress.

Advocacy Skills:
Championing the rights and needs of homeless individuals within the community and among stakeholders, effectively representing the organization and its mission in various contexts.

Technological Skills:
Basic proficiency in using computers and technology for data entry, reporting, and communication.

Physical Requirements:


  • Ability to walk, stand, or sit for extended periods while engaging with individuals in various settings.
  • Capability to navigate diverse terrains, including streets and parks, to reach individuals in need.
  • Stamina to work outdoors in varying weather conditions, including heat, cold, rain, or snow.
  • Endurance to remain active throughout the workday, which may involve long hours of standing or walking.
  • Ability to lift, carry, and distribute supplies such as food, water, and clothing, weighing up to 50 pounds or more.
  • Good vision and hearing are essential for safely navigating outdoor environments and effectively communicating with individuals.
  • Sensory awareness is beneficial for remaining alert to potential environmental hazards.