Food and Beverage Operations Manager

2 months ago


Hopkins Park, Illinois, United States Prairie Knights Casino Full time
Job Summary

We are seeking a highly skilled Food and Beverage Supervisor to join our team at Prairie Knights Casino. As a key member of our operations team, you will be responsible for ensuring the highest level of service and quality in our food and beverage outlets.

Key Responsibilities
  • Food and Beverage Operations: Coordinate food and liquor service activities for our bars and restaurants, and forecast food and beverage needs to ensure seamless service.
  • Cleaning and Maintenance: Control all cleaning and maintenance of equipment and fixtures on a daily basis, arrange for repairs, and other services for all bar and restaurant outlets.
  • Quality Control: Investigate and resolve food and beverage quality and service complaints to ensure customer satisfaction.
  • Staff Management: Direct hiring, scheduling, training, motivation, appraising, and terminating of personnel to ensure a high-performing team.
  • Financial Management: Review financial information such as sales and costs, and monitor budget to ensure profitability while exceeding guest expectations.
  • TIPS Certification: Be TIPS certified and practice this knowledge on a daily basis to ensure a safe and responsible service environment.
Requirements
  • Age and Licensing: Must be age 21 or older and qualify for Tribal Non-Gaming License.
  • Education: High School diploma or GED preferred but not required. Requires good written and verbal communication skills.
  • Experience: Knowledge of Food & Beverage service and product, with verifiable experience in food service operation at a supervisory capacity.
  • Physical Demands: Must be able to exert well-paced mobility for periods of up to six (6) hours in length and have the ability to lift 20 pounds frequently and up to 50 pounds occasionally.


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