Sales Floor Department Supervisor
4 days ago
We are seeking a highly skilled Sales Floor Department Supervisor to join our team at Lowe's. As a Sales Floor Department Supervisor, you will be responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store.
Key Responsibilities- Customer Experience: Provide exceptional customer service, greet customers, clarify needs, and identify solutions to meet sales and service objectives.
- Team Leadership: Coach and train associates, delegate tasks, follow-up on daily activities, manage performance, and ensure adequate department coverage.
- Store Operations: Monitor store power equipment, coach employees on safe behaviors and lifting techniques, and participate in down stocking and area recovery.
- Communication: Communicate with leaders to identify best practices, share knowledge with the team, and inspire engaging, customer-focused behavior and goal attainment.
- Education: High School Diploma or equivalent and 3 years of experience in a retail environment, or 5 years of experience in a retail environment.
- Experience: 1 year of experience in customer service, 1 year of experience supporting Pro customers, and experience providing direction or supervision to teams.
- Skills: Ability to lift 25 pounds, physical ability to perform tasks that require prolonged standing, sitting, and other activities necessary to perform job duties, and experience using Microsoft Office Suite.
- Leadership Experience: 3 years of retail customer service experience, 3 years of experience supporting Pro customers, and experience in a leadership role with direct report responsibility.
- Industry Knowledge: Experience working in the home improvement retail sector, experience working in a fast-paced, dynamic retail environment, and experience using store computer systems.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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Sales Floor Department Supervisor
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