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Store Manager

2 months ago

Shrewsbury, Massachusetts, United States The Paper Store Full time
Job Summary

The Paper Store is seeking a highly skilled and experienced Department Head to join our team. As a key member of our management team, you will be responsible for leading a team of sales associates and driving sales growth in our store.

Key Responsibilities
  • Customer Service
    • Provide exceptional customer service by greeting and welcoming every customer warmly and with enthusiasm.
    • Understand customer needs by asking open-ended questions and explaining product features and benefits in relation to their needs.
    • Suggest additional items to build onto sales by utilizing effective selling techniques.
    • Thank customers sincerely and invite them to return and shop with us again.
  • Team Leadership
    • Lead and inspire a high-performing team by delivering positive feedback and utilizing recognition programs.
    • Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required.
    • Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager, and corporate partners.
  • Operational Excellence
    • Manage payroll within budget and maintain operational efficiencies.
    • Execute and maintain visual presentation standards, including ensuring all marketing and promotion signage is up to date and placed correctly.
    • Perform management functions, including opening and closing the store, managing the sales floor, and coordinating break schedules.
  • Sales and Marketing
    • Assist the Store Team Leader in executing strategies to drive sales and customer loyalty through effective sales and service leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events.
    • Complete all tasks and directions as directed by the Store Team Leader, Merchandiser, or District Manager.
  • Professional Development
    • Demonstrate a commitment to training and development by utilizing all training resources available.
    • Develop a strong understanding of company policies and procedures.
    Requirements
    • Previous experience in specialty retail is preferred.
    • Demonstrate an ability to multitask while being attentive to customers.
    • Ability to adapt to and lead change.
    • Proficient in using Microsoft Office and POS Systems.
    • Ability to work a flexible schedule to include nights, weekends, and holidays.
    • Ability to work well and be a leader in a team environment.
    • Possess the resourcefulness and initiative to problem-solve, operate strategically, and act as a team builder.
    • Ability to work autonomously while paying strong attention to detail.
    • Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques.
    • Willingness to travel to new store openings, store remodels, etc.