Retail Sales Associate

2 months ago

Shrewsbury, Massachusetts, United States THE PAPER STORE Full time
Job Description

Job Summary:

The Paper Store is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for delivering exceptional customer service, achieving sales goals, and maintaining a visually appealing store environment.

Key Responsibilities:

  • Customer Service:
    • Greet and welcome every customer warmly and with enthusiasm
    • Understand customer needs by asking open-ended questions
    • Explain product features and benefits in relation to the customers' needs by providing in-depth product knowledge
    • Suggest additional items to build onto sales by utilizing effective selling techniques
    • Thank the customer sincerely and invite them to return and shop with us again
  • Store Operations:
    • Be a TPS brand ambassador
    • Build customer loyalty by being friendly, attentive and respectful of customers
    • Contribute to a positive work environment with respectful, ethical behavior and honest communication, demonstrating professionalism at all times
    • Professional presentation in attire, demeanor, appearance and compliance to company dress code
    • Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
    • Consistently capture accurate and valid customer information at the POS
    • Maintain awareness of all current promotions and process them correctly at the Point of Sale
    • Enthusiastically participate in training and development as required utilizing all training resources
    • Prepare incoming product for the sales floor by following instruction and guidance from supervisors
    • Merchandise product following company visual guidelines and visual standards
    • After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
    • Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
    • Maintain store maintenance and cleanliness standards
    • Complete all other tasks as directed by store management in assigned time frame
    • Comply with all company policies and procedures

Requirements:

  • Previous experience in specialty retail is preferred, but not required
  • Ability to work a flexible schedule to include nights, weekends, and holidays
  • Ability to multitask while being attentive to customers and remaining flexible to the needs of the business
  • Possess an ability to work well in a team environment
  • Proficient in using Microsoft Office and POS Systems
  • Ability to stand for long periods of time
  • Professional conduct, demeanor and attire, in compliance with company dress code
  • Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques

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