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Operations Manager
2 months ago
We are seeking a highly skilled and experienced professional to join our global brokerage team as an Operations Manager. In this role, you will be responsible for managing the administration of our group benefit programs, including basic and major medical coverage, dental insurance, group life insurance, pension plans, and other benefits.
Key Responsibilities- Benefits Administration: Manage the administration of our group benefit programs, ensuring compliance with regulatory requirements and company policies.
- Culture Development: Cultivate a culture of customer service excellence within the team, fostering a positive and inclusive work environment.
- Client Satisfaction: Facilitate, manage, and monitor client satisfaction through feedback and survey opportunities, ensuring high levels of customer satisfaction.
- Performance Management: Work with department leadership to develop team and individual KPI objectives, implementing and managing individual performance against KPI objectives.
- Talent Development: Mentor team members through continuous learning, transparent feedback, and strong talent development, promoting a culture of growth and development.
- Education and Experience: Bachelor's degree and 5+ years of related experience required, with a strong background in employee performance management.
- Skills and Qualifications: Strong knowledge of compliance regulations, proficiency in Microsoft Office suite, advanced skills in Microsoft Excel, excellent verbal and written communication skills, high level of attention to detail, ability to effectively multitask with competing priorities, and ability to work effectively both independently and in a team-based environment.
As a valued member of our team, you will receive a competitive salary, great teams, and exciting career opportunities, as well as a wide range of benefits, including medical/dental/vision plans, life and accident insurance, 401(K) and Roth options, tax-advantaged accounts (HSA, FSA), educational expense reimbursement, paid parental leave, digital mental health services, flexible work hours, training programs, and more.
About GallagherGallagher is a leading global insurance brokerage firm, committed to sustainability and community involvement. We value inclusion and diversity, and strive to create a workplace that is welcoming and inclusive for all employees. We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination based on protected characteristics.
