Customer Support Professional

16 hours ago


Las Cruces, New Mexico, United States Mass Markets Full time

About Mass Markets

Mass Markets is a dynamic company that offers a unique opportunity for Career Advancement. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

The ideal candidate will possess excellent communication skills, a strong problem-solving attitude, and the ability to work in a fast-paced environment. In return, we offer a competitive salary of $42,000 - $60,000 per year, depending on experience.

Job Responsibilities

  • Handle inbound and outbound contacts with customers in a courteous and professional manner.
  • Ensure first call resolution through effective problem-solving and call handling.
  • Research systems to find missing information and coordinate with other departments to resolve issues.
  • Accurately document and process customer claims in appropriate systems.

Requirements

  • Bachelor's degree or equivalent experience.
  • Excellent communication and problem-solving skills.
  • Ability to work in a team environment.

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