Stone Resources Customer Advocate
2 weeks ago
We are seeking a highly motivated and detail-oriented individual to fill the role of Stone Resources Customer Advocate. As a member of our customer service team, you will be responsible for providing exceptional support to our clients. Our company prides itself on being a trusted industry leader, and we aim to maintain this reputation through our commitment to excellence.
About the Job:In this role, you will work closely with our team to deliver high-quality customer service. Your responsibilities will include entering customer information accurately, responding promptly to inquiries, and updating records as necessary. We prioritize building strong relationships with our customers and ensuring their needs are met in a timely and professional manner.
Responsibilities:- Enter customer details and order specifications into our system.
- Communicate with customers via phone, email, or in-person.
- Update records for reselections and/or rescheduled installs.
- Assist customers with order resolutions.
- Collaborate with colleagues to achieve daily goals.
- Maintain confidentiality and adhere to company policies.
- Proofread data to ensure accuracy.
- A minimum of 1-3 years of customer service experience.
- High School Diploma or equivalent required.
- Able to type 40 WPM preferred.
- Strong communication and interpersonal skills.
- A positive attitude and drive to succeed.
- Competitive salary range: $45,000 - $60,000 per year.
- Medical, Dental, and Vision coverage.
- 401K plan.
- Paid Holidays.
- Vacation and Personal Time.
- Employee appreciation events.
We strive to create a positive and inclusive work environment that supports the growth and well-being of our employees.
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