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Multifaceted IT Infrastructure Professional

4 weeks ago

Burlington, Massachusetts, United States Jobot Full time

About the Role



We are seeking a highly skilled and experienced IT Help Desk Administrator to join our team. As an integral part of our organization, you will be responsible for providing top-notch technical support across various platforms, including Windows, Mac, and Linux operating systems.



Our ideal candidate will possess excellent problem-solving skills, strong communication abilities, and a passion for delivering exceptional IT support while contributing to infrastructure improvements.



Key Responsibilities


  • Provide technical assistance via multiple channels, including phone, email, chat, and in-person interactions
  • Troubleshoot hardware issues for computers, printers, and wireless devices
  • Configure and install equipment, including imaging and automation of Windows systems
  • Manage help desk ticketing system and develop knowledge base solutions
  • Maintain patch management and system updates
  • Support remote access systems (VPN, Remote Desktop, VNC)
  • Manage phone systems, including UcaaS solutions
  • Monitor system alerts and handle global ticketing
  • Maintain software deployment across all endpoints
  • Create system documentation and conduct periodic reviews
  • Collaborate with the global IT team on network specifications and security requirements
  • Support users across multiple time zones (EMEA, US, APAC)
  • Manage inventory control and equipment supplies
  • Work with business-critical applications (JIRA, Confluence, MS Office)
  • Support development and testing environments in Linux and Mac


Requirements




  • Bachelor's degree in IT, Computer Science, or related field preferred
  • 1-2 years helpdesk or systems administration experience
  • Strong Windows Server and Active Directory knowledge
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal abilities
  • CompTIA A+, Network+ or Microsoft certifications desired
  • Must be eligible to work in the U.S. (No visa sponsorship available)


About Our Company



We are a global leader in specialized engineering software development with a 35+ year track record of innovation in computer-aided engineering and scientific computing. Our products are trusted by engineers, researchers, and scientists worldwide for solving complex technical challenges and accelerating product development.



With offices across North America, Europe, and Asia, we maintain a strong presence in the technical computing industry. Our continued growth and success stem from our commitment to pushing the boundaries of simulation technology while maintaining a collaborative, innovation-focused workplace culture.



Why Join Us?


  • Salary: $55,000 - $75,000 per year
  • Health and 401(k) plans with a company match and other benefits
  • Generous vacation time
  • Believe in work-life balance for all employees
  • Excellent room for growth on the team