Service Center Advisor

3 weeks ago


Commerce City, Colorado, United States Sapp Bros. Full time
Service Advisor Job Description

Sapp Bros., Inc. is seeking an experienced Service Advisor to join our team. As a Service Advisor, you will provide exceptional customer service by greeting customers, assisting them with vehicle inquiries, and writing service tickets as needed.

Key Responsibilities:
  • Build strong customer relationships and ensure prompt, courteous, and effective assistance.
  • Start Lock Out Tag Out procedures on all vehicles receiving work.
  • Communicate with customers throughout the maintenance process, ensuring their expectations are exceeded.
  • Maintain efficient job throughput and operate daily functions to meet customer needs.
  • Assign work orders to skilled technicians to ensure high-quality work.
  • Deliver 5-Star Service by handling incoming calls and meeting caller expectations.
  • Properly complete work orders and assist with inventory management.
  • Help with over-the-counter sales and maintain fleet accounts.
  • Perform daily cleaning duties and follow established safety guidelines.
Requirements:
  • High school diploma or equivalent, preferred.
  • Minimum 1 year of related experience in a service advisor or service writer role, preferred.
  • Experience with typing or keyboarding.
  • Physical presence at assigned work site, required.
  • Valid Driver's License with a good driving record.

Sapp Bros. offers a competitive compensation package, including health insurance, vision and dental insurance, life and accident insurance, short and long-term disability, 401(k) with company match, and more. If you're looking for a rewarding career with opportunities for advancement, apply today



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