Service Center Advisor

4 weeks ago


Commerce City, Colorado, United States Sapp Bros. Full time
Service Advisor Job Description

Sapp Bros., Inc. is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, communicating with customers, and ensuring that their expectations are met.

Key Responsibilities:
  • Build strong customer relationships and provide prompt, courteous, and effective assistance.
  • Start Lock Out Tag Out procedures on all vehicles getting work done.
  • Communicate with customers from initial contact to completion of maintenance.
  • Maintain and contribute to efficient throughput of assigned jobs.
  • Operate daily functions to ensure customer needs are met in a timely and efficient manner.
  • Assign work orders to skilled technicians to ensure high-quality work.
  • Deliver 5-Star Service by handling incoming calls and meeting caller expectations.
  • Properly complete work orders.
  • Assist with stocking and counting inventory.
  • Help with over-the-counter sales and maintaining fleet accounts.
  • Perform daily cleaning duties and parts deliveries.
  • Follow established safety guidelines, including 100% compliance for Lock Out Tag Out.
Requirements:
  • High school diploma or equivalent, preferred.
  • Minimum 1 year of previous related experience in a service advisor or service writer role, preferred.
  • Experience with typing or keyboarding.
  • Physical presence at assigned work site, required.
  • Valid Driver's License with a good driving record.

Sapp Bros. offers a competitive compensation package, including health insurance, vision and dental insurance, life and accident insurance, short and long-term disability, 401k with company match, and more.



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