Service Center Advisor
4 weeks ago
Sapp Bros., Inc. is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, communicating with customers, and ensuring that their expectations are met.
Key Responsibilities:- Build strong customer relationships and provide prompt, courteous, and effective assistance.
- Start Lock Out Tag Out procedures on all vehicles getting work done.
- Communicate with customers from initial contact to completion of maintenance.
- Maintain and contribute to efficient throughput of assigned jobs.
- Operate daily functions to ensure customer needs are met in a timely and efficient manner.
- Assign work orders to skilled technicians to ensure high-quality work.
- Deliver 5-Star Service by handling incoming calls and meeting caller expectations.
- Properly complete work orders.
- Assist with stocking and counting inventory.
- Help with over-the-counter sales and maintaining fleet accounts.
- Perform daily cleaning duties and parts deliveries.
- Follow established safety guidelines, including 100% compliance for Lock Out Tag Out.
- High school diploma or equivalent, preferred.
- Minimum 1 year of previous related experience in a service advisor or service writer role, preferred.
- Experience with typing or keyboarding.
- Physical presence at assigned work site, required.
- Valid Driver's License with a good driving record.
Sapp Bros. offers a competitive compensation package, including health insurance, vision and dental insurance, life and accident insurance, short and long-term disability, 401k with company match, and more.
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