Service Excellence Representative
3 weeks ago
We are seeking a talented Service Excellence Representative to join our team. As a Service Excellence Representative, you will be responsible for providing exceptional customer service to our clients.
Key Responsibilities- Provide online customers with a professional sales experience that positively influences their purchasing decision.
- Assist with completing pre- and post-purchase support, purchase transactions, documenting customer interactions, locating requested information, and providing navigational assistance.
- Effectively utilize multiple systems in providing prompt, courteous, and accurate information.
- A high school diploma (required); some college or vocational training preferred.
- Strong problem-solving and troubleshooting experience.
- Sales experience (required).
- Automotive background is preferred.
- Parts/Service Advisor experience is preferred.
- Solid keyboard skills (30 WPM with 80%) and experience using CRM software.
- Must be fluent in English (written and verbal).
- A competitive starting pay rate of $15.00 per hour.
- Health/Dental/Vision/Life Insurance.
- Flexible Spending Account (FSA) and Health Savings Account (HSA).
- 401(k) with company match.
- Vacation/Sick Time and Paid Holidays.
- Tuition Reimbursement.
- Employee Assistance Program.
- Employee Discount Program.
- Training and Development Programs (Percepta College).
- Employee Rewards Program (Perci Perks).
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