Infrastructure Automation Solutions Engineer

6 days ago

Phoenix, Arizona, United States First Citizens Bank Full time

At First Citizens Bank, we are committed to delivering exceptional banking experiences. As an Infrastructure Automation Solutions Engineer, you will play a critical role in designing and implementing automated processes for our infrastructure automation platforms.

About the Role

This is a remote role that may be hired in several markets across the United States. The ideal candidate will have expertise in design, implementation, and support of automated processes, as well as experience with industry best practices and tooling. You will work closely with infrastructure architects, engineers, and application support teams to build robust and scalable solutions that facilitate business objectives.

Duties and Responsibilities
  • Provide technical support for the Bank's Infrastructure Automation platforms by addressing issues, diagnosing blueprints & workflows, troubleshooting integrations, and reviewing logs.
  • Be responsible for the lifecycle of the platform including patching, upgrades, approvals, and writing technical documentation of processes and procedures.
  • Design automated solutions based on industry best practices and tooling that align with long-term business needs and technical direction.
  • Collaborate with technology teams to build new or enhance existing workflows in accordance with corporate technology and security standards.
Requirements

Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer.

Preferred Experience:

  • Minimum of 6 years of experience in systems engineering or administration in one of the following IT infrastructure disciplines: Server Engineering, Cloud Infrastructure Engineering, or Network Engineering.
  • Minimum of 6 years of experience developing lifecycle automation, task automation, and configuration management policies for infrastructure platforms. Experience with Terraform, VMware Aria Automation, Puppet, and/or Ansible a plus.
  • Minimum of 6 years of experience in building integrations utilizing native libraries, APIs, and web hooks.
  • Solid software development foundation including knowledge of modern programming languages. Experience with shell scripting languages a plus.
  • Solid knowledge of common enterprise IT systems and components including virtualization, operating systems, networking (IP addressing, routing, firewalls, name resolution), and directory services.
  • Experience with ServiceNow IT Service Management (ITSM) and IT Operations Management (ITOM).
  • Familiarity with Package Managers and/or Software Repositories: Artifactory, Chocolatey, RedHat Satellite, PyPI.
  • Experience translating business requirements into technical requirements. Candidate must be able to conceptualize the interactions between systems in a workflow and understand the protocols and data passed between them.
  • Good working knowledge of standard software development ways of working, practices, and software: Jira Issue Management, Agile methodology, DevOps Platforms (Azure DevOps / GitLab), Git, CI/CD, Deployment Pipelining, Bug Reporting.
  • Experience working in a highly regulated environment with a solid understanding of the Change Management, Incident Management, and Software Development Lifecycle processes.
  • Ability to write clear and concise documentation.
  • Ability to be on call.
Compensation and Benefits

The estimated base pay for this position ranges from $100,023 to $153,368 per year, depending on location and qualifications. Full-time associates (20+ hours) are offered a comprehensive benefits program, which includes customized offerings designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.

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