Cloud Infrastructure Reliability Specialist

2 days ago


Phoenix, Arizona, United States The Judge Group Full time

**Job Description:**

We are seeking a highly skilled Cloud Infrastructure Reliability Specialist to join our team at The Judge Group. As a key member of our infrastructure team, you will be responsible for ensuring the reliability and performance of our cloud-based systems and infrastructure.

Key Responsibilities:

  • Monitoring systems and infrastructure to maintain operational and performance levels
  • Rotational on-call responsibilities to ensure timely incident resolution
  • Collaborating with other professionals/engineers to troubleshoot and resolve issues
  • Anticipating potential problems and determining solutions
  • Gathering and analyzing metrics from tools and system/application logs
  • Creating sustainable systems and services through automation and process enhancement
  • Buidling automation to manage operations and eliminate manual functions
  • Collaborating with Application/Infrastructure support engineers and operations teams
  • Engaging in post-incident reviews for improvements and cause determination

Required Skills and Qualifications:

  • Possessing a breadth and depth of technical and management knowledge
  • A continuous improvement mindset to streamline, routinize, or automate processes
  • Working knowledge across technology areas including server administration, converged solutions, storage, middleware, mainframes, networking, workflow, and collaboration tools
  • Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
  • ITIL fundamentals and familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management

Soft Skills:

  • Adaptability to prioritize criticality to incoming incidents in a high-volume environment
  • Capable of balancing multiple projects
  • Ability to quickly learn and adapt to testing and support requirements for non-production work
  • Strong problem resolution skills, excellent communication and interpersonal skills
  • Self-motivated and able to work independently or as part of a team

Education/Experience:

  • Bachelor's degree in Engineering, Computer Science, or related field required (or equivalent experience)
  • 2 years experience supporting a large enterprise center

Estimated Salary: $120,000 - $180,000 per year, depending on experience and qualifications. Our comprehensive benefits package includes medical, dental, vision, 401(k) matching, paid time off, and opportunities for professional growth and development.



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