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Packaging Systems Support Technician

2 months ago

Hawthorne, California, United States Charles Kriston Group Full time
Position Overview:

We are looking for a dedicated Field Service Technician to join our team at Charles Kriston Group.

Our organization is renowned for its innovative solutions in the packaging sector, focusing on the development of advanced inspection technologies for various industries, including pharmaceuticals, medical devices, and food packaging.

As a key player in our mission, you will contribute to enhancing quality assurance and operational efficiency through non-destructive inspection methods that help reduce waste and costs.

We pride ourselves on providing exceptional service to our clients, and we are eager to welcome a motivated technician who shares our commitment to excellence.



Job Responsibilities:

  • Deliver expert technical assistance for the installation and upkeep of packaging systems.
  • Identify and troubleshoot technical challenges, implementing effective solutions.
  • Engage with clients to understand their service requirements and ensure a high level of satisfaction.
  • Maintain accurate documentation and reporting using MS Office tools.
  • Be prepared for extensive travel (approximately 60%) to various client locations for service engagements.
  • Exhibit a proactive attitude and readiness to address challenges as they arise.

Qualifications:

  • Minimum of 1 year experience in packaging system manufacturing and assembly (preferred).
  • At least 3 years of experience in a Service Technician role (preferred).
  • Fundamental knowledge of HMI PLC functionality.
  • Proficient in MS Office applications (Word, Excel, PowerPoint).
  • Strong interpersonal skills with a professional demeanor when interacting with clients.
  • Detail-oriented with a forward-thinking, action-oriented mindset.
  • Ability to evaluate next steps and foresee upcoming tasks.
  • Willingness to travel up to 60% of the time.
  • Excellent communication skills with a focus on customer satisfaction.