Service Department Director

24 hours ago


Centerville, Iowa, United States Sinclair Tractor Full time
About Sinclair Tractor

We are a leading provider of agricultural equipment, precision farming solutions, and NAPA parts in Southeast Iowa.

Job Summary

This Operations Manager - Service Division role is responsible for overseeing the service operations within our dealership to ensure customer satisfaction and maximize return on investment. The ideal candidate will have a strong background in service department management, with experience in optimizing processes, growing profitable service labor sales, and exercising disciplined expense control.

Key Responsibilities
  • Communicate and enforce service department processes to ensure customer satisfaction
  • Create annual location service department goals and budget, aligned with the organization's financial and operational objectives
  • Execute service department marketing plans in collaboration with corporate teams
  • Coordinate customer clinics, field days, and promotional events
  • Ensure timely processing of warranty and Product Improvement Program claims
  • Schedule and assign jobs and work areas to employees based on their skills and knowledge
  • Review work orders for completeness and accuracy prior to customer billing
  • Manage recruiting, staffing, and employee development activities
  • Assist in the development and training of service personnel and complete performance reviews
  • Maintain a clean work area and operate vehicles, tools, and equipment safely
Requirements
  • Minimum 3 years' experience in Service Department operations
  • High School Diploma or GED equivalent
  • Familiarity with John Deere and competitive products
  • Ability to use standard desktop applications, including Microsoft Office and internet functions
  • Strong analytical and problem-solving skills
  • Valid driver's license with an insurable driving record
Compensation & Benefits

The estimated salary range for this position is $65,000 - $80,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

Location

This role is based in Centerville, Iowa, with opportunities for growth and development within our organization.


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