Medical Director for CareCoach Connect Program

3 weeks ago


Longview, Texas, United States UnitedHealth Group Full time

About the Role:

We are seeking an Associate Medical Director to oversee the CareCoach Connect program in East Texas, specifically in Tyler, Longview, Nacogdoches, and Lufkin. This program provides longitudinal and episodic medical care to Medicare-aged patients on a Medicare Advantage plan, delivered by Advance Practice Clinicians in collaboration with Medical Directors.

Key Responsibilities:

  • Provide oversight of MAs, RNs, Social Workers, RNs/LVNs, and Advance Practice Clinicians (APCs) in conjunction with the entire Team.
  • Provide direct patient care for patients with multiple chronic conditions and/or a life-limiting illness who are seen in the patients' homes, as part of the Care Coach Connect program.
  • Collaborate and serve as supervising physician for a team of APCs (~1:5).
  • Collaborate with the patients' primary care physicians and subspecialists to manage care.
  • Maintain knowledge of current trends in chronic medical conditions management, hospice, and palliative care medicine.
  • Participate in quality improvement activities as needed.
  • Conduct and direct standardized, Interdisciplinary Team meetings (IDTs) and ensure patient information is disseminated to primary care partners to ensure appropriate patient care is being delivered.
  • Implement market-specific initiatives and ensure that processes and procedures are aligned with the business model.
  • Drives improvement of quality indicators in assigned market by identifying, directing, and executing continuous quality improvement activities or processes.
  • Perform annual evaluations of the Advanced Practice Clinicians (APCs) and other providers as directed.
  • Participate in mentoring and leadership development.
  • Participate in Committees under the guidance of the Senior Medical Director(s).
  • Assist in successful on-boarding of new clinicians.
  • Assist in the identification and development of current/new best practices in support of continuous financial and quality improvement of the Care Coach Connect program.
  • Perform QI programs for your POD to improve the Care Coach Connect program.
  • Ensure metrics and outcomes are followed and achieved in the local market.
  • Partner with community and market to enhance any initiatives that are needed to support the growth and the development of Care Coach Connect Program.
  • Support the CareCoach Connect Senior Medical Director(s) in implementing critical initiatives that will impact the growth of the market.
  • Apply and participate actively in the Optum Partnership pathway as well in disseminating the results in local or national meetings.
  • Promotes best practices directed to promote well-being among the teams.
  • Performs all other related duties as assigned.

About UnitedHealth Group:

At UnitedHealth Group, we're committed to helping people live healthier lives and to helping make the health system work better for everyone. We believe that better care for individuals and families is the key to a stronger, healthier society. As one of the largest global health care companies, we're uniquely positioned to make a meaningful impact on the lives of millions of people around the world.


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