Automotive Service Advisor

2 weeks ago


Moon Twp PA USA, United States Diehl CDJR of Moon Full time
Service Advisor Job Description

Diehl CDJR of Moon is seeking an experienced Automotive Service Advisor to join our team. As a Service Advisor, you will play a critical role in providing exceptional customer service, ensuring accurate data entry, and working closely with technicians and other advisors to deliver top-notch service.

Key Responsibilities:

  • Greet customers in a timely and friendly manner, ensuring a positive first impression.
  • Obtain accurate information regarding the customer's vehicle, documenting any concerns to the repair order.
  • Advise customers on maintenance intervals according to manufacturer specifications.
  • Provide customers with a complete and accurate estimate for labor and parts.
  • Offer detailed breakdowns of all charges for services performed to the customer's vehicle.
  • Obtain prior authorization from the customer or warranty company for repairs.
  • Handle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progress.
  • Verify manufacturer and extended warranty coverage.

Requirements:

  • 2+ years of customer service experience (preferred).
  • DMS experience (preferred).
  • Clean driving record.
  • Excellent time management skills.
  • Commitment to 100% customer satisfaction.
  • Basic computer skills, including typing and Microsoft Excel.
  • Organized, professional, and courteous demeanor.

Benefits:

  • Competitive wages.
  • 401(k) matching.
  • Dental insurance.
  • Employee discount.
  • Health insurance.
  • Life insurance.
  • Paid time off.
  • Retirement plan.
  • Vision insurance.


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