Automotive Service Advisor

4 weeks ago


Moon Twp PA USA, United States Diehl CDJR of Moon Full time
Service Advisor Job Description

Diehl CDJR of Moon is seeking an experienced Automotive Service Advisor to join our team. As a Service Advisor, you will play a crucial role in providing exceptional customer service, ensuring accurate data entry, and working closely with technicians and other advisors to deliver top-notch service.

Key Responsibilities:
  • Greet customers in a timely and friendly manner, obtaining accurate information about their vehicle and documenting concerns.
  • Advise customers on maintenance intervals according to manufacturer specifications and provide accurate estimates for labor and parts.
  • Provide detailed breakdowns of all charges for services performed and obtain prior authorization for repairs.
  • Handle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progress.
  • Verify manufacturer and extended warranty coverage.
Requirements:
  • 2+ years of customer service experience (preferred)
  • DMS experience (preferred)
  • Clean driving record
  • Time management skills
  • Commitment to 100% customer satisfaction
  • Basic computer skills, including typing and Microsoft Excel
  • Organized, professional, and courteous demeanor
Benefits:
  • 401(k) with matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance


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