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User Experience Researcher

2 months ago

Denver Colorado, United States Xe Full time
About the Role

We are seeking a skilled UX researcher to contribute to the development of user-centric products and experiences at Xe. As a UX researcher, you will play a crucial role in understanding user needs, behaviors, and pain points, and translating these insights into actionable recommendations for improving our products.

Key Responsibilities
  • Plan and conduct user research studies using qualitative and quantitative research methods, such as interviews, surveys, usability testing, and analytics analysis.
  • Develop research instruments, such as interview guides, survey questions, and usability test scenarios.
  • Recruit and manage research participants.
  • Synthesize research findings into actionable recommendations for improving the product's user experience.
  • Work closely with designers, product managers, and other stakeholders to ensure that user research insights are incorporated into product design and development.
  • Create and present comprehensive reports for different stakeholders, including executive reports, to communicate research insights and user-centric product decisions.
  • Continuously monitor and evaluate the effectiveness of products and features to identify opportunities for improvement.
  • Stay up-to-date with the latest UX research and design trends and methodologies, and apply them to our products and processes.
  • Manage and analyze the voice of customer feedback from app stores, Trustpilot, Customer Care CSAT, and implement future web and in-app surveys for enhanced user experience.
Requirements
  • 3+ years of experience conducting UX research studies, preferably in a digital product environment.
  • Strong understanding of UX research methods and best practices, including user-centered design principles and methodologies.
  • Experience with research tools and software, such as survey platforms, usability testing software, and analytics tools.
  • Strong analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights.
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
  • Passion for user research and a commitment to creating user-centric products and experiences.
What We Offer
  • Medical, Dental & Vision Insurance.
  • 401K Plan with Match.
  • Employee Stock Purchase Plan.
  • Paid Vacation / Sick Leave.
  • Hybrid Work Schedule.
  • 1 month per year to work remotely anywhere in the world.
  • Tuition Assistance.
  • Growth Opportunities.
  • Corporate gatherings, team bonding events, and much more.

The salary range for this position is $70,000 - $100,000. Actual starting compensation may vary based upon work experience, and skills.