Luxury Service Ambassador

4 days ago


Vail, Colorado, United States Marriott International, Inc Full time

The Ritz-Carlton Club Vail, located in Vail, Colorado, is seeking a highly skilled Concierge to provide exceptional service to our discerning guests. As a member of our team, you will be responsible for delivering unparalleled guest experiences, ensuring seamless transitions throughout their stay, and exceeding expectations at every turn.

This role requires a professional with excellent communication skills, the ability to think critically, and a passion for delivering world-class service. If you are a driven individual who thrives in fast-paced environments, we encourage you to apply.

The ideal candidate will possess a high school diploma or equivalent and at least one year of related work experience. The pay rate for this position is $22.42 per hour, offering a competitive salary that reflects the local market. In addition to a generous compensation package, we offer comprehensive benefits, including health care coverage, flexible spending accounts, and a 401(k) plan, among others.

As a Luxury Service Ambassador, your primary responsibilities will include:

  • Assisting members and guests with pre-arrival processes, arrival/check-in, and departure/check-out
  • Conducting pre-calls to arriving members, making arrangements for amenities and services
  • Reviewing and logging preferences and tracing information in the computer system
  • Handling front office duties, including check-in/check-out, preparing arrival packets and departure folios, and performing audit checklists
  • Responding to requests for visitor information, special arrangements, activities, or services

We believe in fostering a culture of excellence, where every employee has the opportunity to grow and succeed. At Marriott International, we are committed to non-discrimination and equal opportunities for all employees. If you are passionate about delivering exceptional guest experiences and are eager to join a dynamic team, please submit your application.



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