LP Customer Service Associate II

1 month ago


Rutland, Vermont, United States TJ Maxx Full time
About the Role

We are seeking a highly motivated and detail-oriented LP Customer Service Associate II to join our team at TJ Maxx. As a key member of our Loss Prevention team, you will play a critical role in maintaining a safe and secure shopping environment for our customers.

Key Responsibilities
  • Maintain a visible presence at the front of the store, acting as a deterrent to potential loss and dishonesty.
  • Review and understand the Store Emergency Response Guide to ensure preparedness in emergency situations.
  • Wear a Company-approved uniform, including a Body Worn Camera, to enhance customer safety and security.
  • Greet customers with courtesy and respect, providing assistance as needed.
  • Establish and maintain a position at the front of the store or in a designated department, observing and reporting any suspicious behavior or critical incidents to LP or store management.
  • Perform a closing safety sweep of the store with a member of management to ensure a secure environment.
  • Adhere to all Company Policy and Procedure, documenting required incidents in AIIM Case Management.
Requirements
  • Strong verbal and written communication skills.
  • Sound decision-making skills, with the ability to take initiative and perform well independently.
  • Prioritize and organize workload effectively, managing time to meet deadlines.
  • Able to stand for long periods of time, with a strong work ethic and commitment to customer satisfaction.
  • 0-2 years retail or security experience, with a passion for delivering exceptional customer service.
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Associate discount.
  • EAP.
  • Smoking cessation.
  • Bereavement.
  • 401(k) Associate contributions.
  • Child care & cell phone discounts.
  • Pet & legal insurance.
  • Credit union.
  • Referral bonuses.

Those who meet service or hours requirements are also eligible for additional benefits, including:

  • 401(k) match.
  • Medical/dental/vision.
  • HSA.
  • Health care FSA.
  • Life insurance.
  • Short/long term disability.
  • Paid parental leave.
  • Paid holidays/vacation/sick.
  • Auto/home insurance discounts.
  • Scholarship program.
  • Adoption assistance.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. We are an equal opportunity employer, committed to diversity and inclusion in the workplace.



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