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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in providing exceptional service to our customers and helping them achieve their insurance and financial goals.
Responsibilities- Build and maintain strong relationships with customers, understanding their needs and preferences.
- Use a consultative approach to educate customers about insurance options and develop personalized solutions.
- Identify opportunities to cross-sell and upsell products and services, driving revenue growth and customer satisfaction.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Strong problem-solving skills, with the ability to analyze complex situations and develop creative solutions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Proficiency in computer applications, including CRM software and Microsoft Office.
- Bilingual skills, with the ability to communicate effectively with customers who speak Spanish.
We offer a competitive hourly rate, plus commission and bonus opportunities. Our team is committed to providing a supportive and inclusive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
