Parts Customer Service Representative

4 days ago


West Sacramento, California, United States Crown Equipment Full time
Job Summary

We are seeking a highly skilled Parts Customer Care Rep to join our team. As a key member of our parts support group, you will be responsible for providing exceptional customer service and support to our customers.

About the Role

This is a full-time opportunity with a competitive salary range of $23-25 per hour. The successful candidate will have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Respond to and process incoming parts calls from customers and service technicians.
  • Pull orders, receive and put up stock.
  • Order parts and develop relationships with Crown factory and outside vendors.
  • Enhance customer retention by monitoring customer satisfaction with parts support and responding to customer concerns/requests.
  • Maintain direct contact with current and prospective customers.
  • Prepare customer quotes.
  • Process paperwork.
  • Inventory control to include cycle counts of stockroom, vans, and customer consignments.
Requirements
  • High school diploma or equivalent.
  • Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills.
  • Ability to lift 50 lbs.
  • Valid driver's license and good driving record.
  • Parts or inventory control experience and lift truck industry experience preferred.


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