Technical Support Engineer I

4 days ago


Irving, Texas, United States Canon U.S.A., Inc. Full time
Job Overview:
We are seeking a talented Technical Support Engineer I to join our team at Canon Solutions America, Inc. In this role, you will be responsible for providing technical support and maintenance services to our customers.

Your Key Responsibilities:
- Reporting product failure trends and serviceability issues with accurate documentation
- Meeting customer demands through efficient and responsive field/shop/on-site maintenance
- Maintaining all technical information, field service reports, expense reports, and company property assigned

Requirements:
- Hold a high school diploma or equivalent experience
- Basic understanding of internet environments and ability to complete a 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class
- Valid driver's license and acceptable driving record
- Ability to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)

Estimated Salary: $62,000 - $82,000 per year, based on location and experience.

Becoming Part of Our Team:
At Canon Solutions America, Inc., we prioritize our employees' well-being and offer a comprehensive benefits package, including medical, dental, vision, 401(k) savings plan, discretionary profit sharing, and educational assistance. Join us and discover a supportive work environment where you can grow and succeed.

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