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Wine and Spirits Department Manager

2 months ago

Neenah Wisconsin, United States Festival Foods Full time

Job Summary:

Festival Foods is seeking a highly skilled and experienced Wine and Spirits Department Manager to join our team. As a key member of our leadership team, you will be responsible for leading a team of associates in the Wine and Spirits department, ensuring that all company policies and procedures are followed, and that department goals and objectives are met.

Key Responsibilities:

  • Lead, coach, teach, and reinforce Festival culture, customer service, and performance expectations to all Wine and Spirits associates
  • Maintain adequate staff levels by interviewing applicants and extending job offers
  • Train new Wine and Spirits associates
  • Finalize and approve weekly work schedule for associates
  • Write and conduct performance reviews of associates
  • Document violations of company policies/procedures by associates and conduct appropriate corrective action, up to and including termination
  • Answer questions and provide guidance to all Wine and Spirits department associates
  • Ensure all department standards are being met in the Wine and Spirits department
  • Observe sales floor and back stock conditions; take action to correct areas of opportunity
  • Maintain appropriate inventory levels and ensure accurate pricing on products received and sold
  • Provide customer service to guests
  • Assist guests with finding items they are looking for on sales floor
  • Take orders and other special requests
  • Answer the telephone and assist callers using proper phone etiquette
  • Address guest concerns and resolve issues when a guest is not satisfied with the service or product received
  • Assist all department associates with daily responsibilities while leading by example
  • Develop Assistant Department Manager and/or Department Leads to prepare for advancement opportunities
  • Contribute to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed
  • Responsible for the department's timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues
  • Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm

Requirements:

  • High School Education or equivalent combination of education and experience
  • Understands being in a leadership role and how to motivate a team of individuals
  • Thorough knowledge of the retail food business, thorough knowledge of wine & spirits department operations, merchandising skills, must be able to make timely and effective decisions
  • Ability to deal tactfully and effectively with customers and all personnel
  • Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment
  • Thorough understanding of all safety requirements and company safety policies
  • Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises