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Customer Service Representative

2 months ago

Eagan, Minnesota, United States Americold Full time
Customer Service Representative

Americold Eagandale Blvd is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for:

Key Responsibilities:
  • Respond to customer inquiries and complaints in a timely and professional manner
  • Resolve customer issues related to work-orders, shipments, inventory counts, and other customer concerns
  • Provide clerical support, including maintaining accurate records and files, answering phones, and operating office equipment
  • Schedule loads and maintain updated reports to ensure all loads are empty and closed
  • Resolve refused product, over, short, and damaged (OS&D) orders in a timely and efficient manner

We are looking for a highly organized and detail-oriented individual who can provide exceptional customer service and support to our customers. If you have a passion for delivering excellent customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.