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Hotel Operations Supervisor
2 months ago
POSITION SUMMARY
- Eligible for Bonus
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years of experience in guest services, front desk, housekeeping, or a related field.
OR
• 2-year degree from an accredited institution in Hotel Management, Hospitality, Business Administration, or a related discipline; 2 years of experience in guest services, front desk, housekeeping, or a related field.
CORE RESPONSIBILITIES
Supporting the Operations Team
• Ensures that objectives are communicated effectively to the team concerning guest tracking and productivity.
• Analyzes employee and guest satisfaction metrics and devises strategies to address areas for improvement while leveraging strengths.
• Aids in ensuring the team possesses the necessary skills to meet expectations.
• Exemplifies leadership by demonstrating confidence, energy, and enthusiasm.
• Guides team members in understanding and exceeding the evolving needs and expectations of guests.
Supporting Property Operations
• Implements property-specific recovery strategies.
• Distributes guest satisfaction results promptly, including feedback forms and comments.
• Proactively addresses employee concerns.
• Maintains professionalism and courtesy towards employees consistently.
• Communicates and updates all objectives and results with team members.
• Conducts semiannual one-on-one meetings with staff.
• Assists in scheduling to align with guest needs and occupancy goals.
• Performs job functions as required.
Enhancing Guest Experience
• Provides outstanding customer service by being accessible and approachable to all guests.
• Takes initiative in resolving guest issues.
• Maintains professionalism and courtesy towards guests at all times.
• Responds promptly to requests from the customer service department.
• Ensures all team members meet or exceed hospitality standards.
Assisting in Financial Management
• Aids in conducting the annual Quality audit with General Manager and Regional Director.
• Ensures a robust key control system is established.
• Understands financial documents, sales reports, and performance metrics.
Conducting Human Resources Functions
• Participates in the interview process and assists in hiring decisions.
• Receives hiring recommendations from team leaders.
• Ensures comprehensive orientations for new team members are conducted promptly.
The hourly wage range for this role is $21.15 to $26.44. Marriott provides a bonus program, extensive healthcare benefits, a 401(k) plan with up to 5% company match, an employee stock purchase plan at a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings accounts (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and various life and wellness benefits. Benefits may be subject to eligibility, waiting periods, contributions, and other requirements and conditions.
The compensation and benefits information is accurate as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, in accordance with applicable law.
Marriott International is an equal opportunity employer. We are committed to hiring a diverse workforce and fostering an inclusive, people-first culture. We uphold non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.
About Our Team
Residence Inn by Marriott enables guests to thrive during extended stays, allowing them to perform at their best. Our spacious suites with full kitchens provide the comforts of home, while our associates deliver service with a personal touch to both business and leisure travelers. By joining Residence Inn, you become part of a portfolio of brands under Marriott International. Be where you can excel, begin your journey, belong to a remarkable global team, and become the best version of yourself.
