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Patient Access Representative

2 months ago

Hialeah, Florida, United States Steward Health Care Full time
Job Title: Patient Access Representative

We are seeking a highly skilled Patient Access Representative to join our team at Palmetto General Hospital. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration and admission process for our patients.

Key Responsibilities:
  • Greet and direct patients and visitors to the appropriate nursing units and departments.
  • Obtain, verify, and update patient demographic and regulatory data using various tools, software, and websites.
  • Educate patients on financial responsibility and potential solutions.
  • Obtain signatures and distribute forms, including General Consent, Patient Rights, NoPP, IMM, COB, ABN, etc.
  • Responsible for knowledge and accurate use of policies and procedures, supporting tools, software, and websites.
  • Responsible for knowledge and accurate use of CMS guidelines, including HIPAA, EMTALA, MSP, etc.
  • Work effectively with fellow coworkers and all other hospital departments.
  • Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
  • Commit to recognizing and respecting cultural diversity for all customers (internal and external).
  • Meet performance standards established by leadership, including but not limited to registration quality, point of service collections, confidentiality, and customer service.
Requirements:
  • Excellent customer service and communication skills.
  • Ability to discuss and collect patient financial responsibility.
  • Ability to work within various environments, including Emergency Dept, Central Reg, Bedside Reg, etc.
  • Ability to work independently, prioritize, and multi-task.
  • Medical terminology and/or insurance knowledge.
  • Bilingual; Spanish-speaking preferred.
Education/Experience/Licensure/Technical/Other:
  • Education: High School Diploma or Equivalent Required.
  • Experience: 1-2 years of relevant experience preferred.