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Customer Service Representative

2 months ago

Mineral Wells, Texas, United States Security Finance Full time

About Us

At Security Finance, we are a leading provider of financial services, offering easy and safe installment loans and income tax preparation to our communities. With a rich history dating back to 1955, we take pride in being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve.

Job Summary

We are seeking a highly motivated and customer-centric Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to help them achieve their financial goals.

Key Responsibilities

  • Customer Service
    • Provide outstanding customer service to our customers, both on the phone and in-person.
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Loan and Tax Preparation
    • Prepare and process loans and income tax returns for our customers.
    • Market for new and continued customer business.
  • Team Collaboration
    • Work collaboratively with our team to achieve branch goals and objectives.
    • Participate in ongoing training and development to improve skills and knowledge.

What We Offer

  • Competitive Compensation and Benefits
    • Competitive hourly rate and opportunities for pay increases.
    • Excellent benefits package, including medical insurance, dental, life insurance, short-and long-term disability, profit sharing, and 401k with company matching.
  • Professional Development
    • Ongoing training and development opportunities to improve skills and knowledge.
    • Support for career advancement and professional growth.
  • Community Involvement
    • Opportunities to participate in community service and charitable events.
    • Support for community development and outreach initiatives.

Requirements

  • Customer Service Experience
    • Previous customer service experience, preferably in a financial services or related industry.
  • Communication and Interpersonal Skills
    • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Technical Skills
    • Basic computer skills and knowledge of Microsoft Office applications.

Working Conditions

This role will support offices in multiple locations, including Mineral Wells, Weatherford, and Azle. The ideal candidate will be able to work in a fast-paced environment and adapt to changing priorities and deadlines.