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Patient Services Coordinator
2 months ago
As the initial point of contact for our patients, we seek reliable and dedicated individuals to ensure the front office operates efficiently. A positive, energetic, and collaborative attitude focused on outstanding customer service is essential in this position. While we can provide training for the right candidate, a sincere and positive demeanor towards our patients is a fundamental requirement. The ideal applicant will be devoted to delivering an exceptional experience for both our patients and referring physician offices.
Compensation:$17 - $19 per hour
Key Responsibilities:- Welcome, register, and assist patients, directing them as necessary
- Arrange appointments and collect copayments, deductibles, and coinsurance from new or returning patients in compliance with payer guidelines
- Handle and direct phone inquiries professionally; provide information when possible and tailor call interactions to the patient
- Communicate courteously and effectively with all team members regarding patient portal or phone inquiries
- Accurately document communications in the Electronic Health Record (EHR)
- Ensure patient insurance details are current and accurately entered in the EHR
- Check patients in and out of the facility and initiate any required forms or documentation on an iPad
- Schedule new and existing patients and assist in rescheduling appointments to better accommodate patient or clinician needs
- Perform additional tasks and related duties as required
- High School Diploma or GED
- Minimum of 2 years of customer service experience, preferably in a hospital or outpatient clinical setting
- Familiarity with medical terminology
- Understanding of patient medical insurance policies and procedures
- Experience in family practice, orthopedics, pain management, or surgical scheduling is preferred
- Experience as a Medical Assistant is preferred
- Proficiency with EHR systems is required
The PREOP Center specializes in comprehensive preoperative evaluations and clearance prior to surgical procedures. We provide extensive employer-sponsored benefits to all full-time staff, including medical, dental, vision, disability, and a 401(k) retirement plan.
