Shift Leader

6 days ago


Louisville, Kentucky, United States Insomnia Cookies Full time

As a Shift Leader at Insomnia Cookies, you will be the driving force behind a successful bakery shift. You will be responsible for leading the team, managing operations, and providing exceptional customer service. Your hands-on leadership style will include building orders, suggestive selling, baking, and interacting with customers. You will also be responsible for taking pride in knowing that your leadership attributes to a productive and fun night for your store. Some of our sweet Shift Leader perks include flexible part-time work schedules, paid vacation and sick time off, interactive training & mentorship, pet insurance for your furry loved ones, job stability with a rapidly growing and reputable company, achievable growth/promotion opportunities, and employee discount and FREE cookies with every shift. As a Shift Leader, you will be responsible for providing incredible customer service and quality products to all of our guests throughout their experience within our bakeries. You will also support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members. You will prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team. You will also support and work alongside the Cookie Crew. You will provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices. You will manage cash handling and deposits. We are looking for individuals with at least 1 year of working experience in a customer service focused role, point of sales systems experience, outstanding communication, time management, and people skills. You should be outgoing, friendly, patient, detail-focused, and results-oriented. You should also be able to lead-by-example and motivate others. You should be able to lift up to 40 lbs. and be legally eligible to work in the United States. You must be 18 years or older to be employed. At Insomnia Cookies, we are revolutionizing the cookie game by truly "Imagining What's Possible".


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