Collaboration Solutions Architect

4 days ago


Byron Center, Michigan, United States People Driven Technology, Inc Full time

We are seeking a skilled Cisco Unified Communications Specialist to join our Professional Services team at People Driven Technology, Inc. As a key member of our team, you will design and architect Cisco Unified Communications solutions, including Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express, and Cisco IM and Presence Service.

Key responsibilities include:

  • Developing detailed technical designs and implementation plans for collaboration solutions.
  • Providing guidance and recommendations to clients regarding best practices for collaboration implementation and optimization.
  • Troubleshooting and resolving issues related to collaboration technologies, including call routing, gateway debugging, system health, and inter-application connectivity.
  • Hands-on experience with Cisco IP telephony devices, such as Cisco IP phones and gateways.
  • Willingsness to travel to client sites as required.
  • CCNP certification or equivalent experience preferred but not required.

We offer a comprehensive benefits package, including medical, dental, and vision plans, 401(k) Retirement Plan with Employer Match, Health Savings Account, Life Insurance, and Long-Term Disability. Our collaborative and welcoming office culture celebrates diversity and is committed to creating an inclusive environment for all employees.



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