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IT Support Specialist

2 months ago

Jacksonville, Florida, United States Insight Global Full time

Position Overview

Insight Global is seeking an IT Support Specialist to deliver exceptional assistance for incident resolution and service requests directed to the help desk. The primary duties encompass evaluating, prioritizing, investigating, and resolving issues and requests related to software applications and hardware systems.

Key Responsibilities:

  • Engage with customers to gather pertinent information through effective communication.
  • Utilize support tools and collaborate with additional support personnel as necessary.
  • Escalate complex issues to appropriate resources within the organization in a timely manner.

Compensation: $26 - $29 per hour

At Insight Global, we are dedicated to fostering a diverse and inclusive workplace where individuals can express their authentic selves. We are an equal opportunity employer, and we value every individual. All qualified applicants will be considered for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other characteristic protected by applicable laws and regulations.

Qualifications:

  • Minimum of 3 years of experience in IT.
  • At least 1 year of experience in a service desk role.
  • Proficiency in Microsoft Office 365.
  • Familiarity with Active Directory.
  • Experience in supporting iPhone/iPad devices.
  • Knowledge of OS/App deployment tools and endpoint management technologies.
  • Bachelor's degree preferred.

We encourage individuals requiring assistance or reasonable accommodations due to a disability during the application or recruitment process to reach out for support.

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